Account access
Login, signup, password reset, subscription access, or account email problems.
Start with one clear email
A focused message helps us understand the account, the workflow, and the impact without a long back-and-forth.
For billing, account access, or security issues, add urgent to the subject line when the issue is time-sensitive.
Include these details
- Account email
- Use the email address tied to your TechCertAI account.
- Where it happened
- Include the certification, quiz, practice exam, billing page, or settings area.
- What you saw
- Add the approximate time, browser, screenshot, error text, or receipt date when relevant.
Billing and plans
Stripe portal access, receipts, cancellations, failed payments, or charge questions.
Question quality
Report unclear wording, wrong answers, weak explanations, or certification-domain mismatches.
Privacy and security
Data, privacy, security, or account-risk questions that need a careful review.
Product feedback
Requests, rough edges, missing certification paths, or study-workflow feedback.
Response expectations
TechCertAI is an early-stage product, so response times may vary while support operations are being prepared for launch. For urgent account access, billing, or security issues, include the word urgent in the subject line and describe the impact clearly.
Privacy and billing context
Billing changes stay inside the Stripe customer portal. Public privacy, terms, refunds, and certification disclaimer pages remain available from the site footer.
Last updated: May 11, 2026